Support
If you can't find the answer to your question here, please don't hesitate
to contact our support team, and we'll be happy to assist you.
to contact our support team, and we'll be happy to assist you.
Frequently Asked Questions
General
What is The Green Time?
The Green Time, a member of the Interviewing Service of America (ISA) family, is an online research community for cannabis consumers, offering members a forum to voice their opinions through market research studies and activities. We help cannabis brands grow! By joining The Green Time you can help our clients improve the products, services, and experiences available in the cannabis marketplace. What are you waiting for? Join today!
The Green Time, a member of the Interviewing Service of America (ISA) family, is an online research community for cannabis consumers, offering members a forum to voice their opinions through market research studies and activities. We help cannabis brands grow! By joining The Green Time you can help our clients improve the products, services, and experiences available in the cannabis marketplace. What are you waiting for? Join today!
Memberships and Account
How do I join The Green Time?
Joining is easy and free! Simply click the “Sign Up” tab in the upper left-hand corner of any page, answer a few questions, and we will send you an activation link. Once you opt-in from the activation link, you are ready to get started!
Joining is easy and free! Simply click the “Sign Up” tab in the upper left-hand corner of any page, answer a few questions, and we will send you an activation link. Once you opt-in from the activation link, you are ready to get started!
Who is eligible to join?
If you are over the age of 21, reside in the United States, use or are considering using cannabis products, and can provide a valid email address you are eligible to join.
If you are over the age of 21, reside in the United States, use or are considering using cannabis products, and can provide a valid email address you are eligible to join.
I registered with The Green Time. Why haven’t I received a confirmation email?
Sometimes our confirmation emails get misplaced so you may need to check your SPAM or Junk folder. If for some reason you have not received it, click here to resend the confirmation.
Sometimes our confirmation emails get misplaced so you may need to check your SPAM or Junk folder. If for some reason you have not received it, click here to resend the confirmation.
How many accounts can I have?
You are allowed to have one The Green Time account. Other members of your household may join, but there is only one account per person allowed. We do encourage you to refer your friends and family.
You are allowed to have one The Green Time account. Other members of your household may join, but there is only one account per person allowed. We do encourage you to refer your friends and family.
How do I get invited to participate in the research studies?
We will automatically invite you via email when we have something for you to participate in. Check your email daily, or login to your account to view your Available Surveys so you don't miss out on your chance to earn points!
We will automatically invite you via email when we have something for you to participate in. Check your email daily, or login to your account to view your Available Surveys so you don't miss out on your chance to earn points!
Can I cancel my membership?
We hate to see you go, but if you decide to cancel your membership you can do so at any time by clicking the unsubscribe link in the footer of any The Green Time email. Please note, by deactivating your account, you forfeit all points and your account may not be reactivated.
We hate to see you go, but if you decide to cancel your membership you can do so at any time by clicking the unsubscribe link in the footer of any The Green Time email. Please note, by deactivating your account, you forfeit all points and your account may not be reactivated.
How do I log into my account?
In the upper left-hand corner of The Green Time website, you can click on the ‘Login’ button to access your account. If you have forgotten your password, you can request it by going here. If you have not yet registered, you cannot log in and need to register first.
In the upper left-hand corner of The Green Time website, you can click on the ‘Login’ button to access your account. If you have forgotten your password, you can request it by going here. If you have not yet registered, you cannot log in and need to register first.
How do I update my account and membership information?
To update your account information, you must first log in to your account. Once you are logged in, you will see a "My Account" tab appear in the upper menu. You can update your account information there.
To update your account information, you must first log in to your account. Once you are logged in, you will see a "My Account" tab appear in the upper menu. You can update your account information there.
I forgot my password. How do I get a new one?
Simply go here to reset your password. You will then be taken through the process of resetting your password so you can log back in as quickly as possible.
Simply go here to reset your password. You will then be taken through the process of resetting your password so you can log back in as quickly as possible.
Can other people in my Household join?
Absolutely! Each individual may only have one account, but any member of your household over the age of 21 who meets the qualifications for The Green Time may join. You may refer family members and friends by using your personal referral link, located at the bottom of every page once you’ve logged into your account.
Absolutely! Each individual may only have one account, but any member of your household over the age of 21 who meets the qualifications for The Green Time may join. You may refer family members and friends by using your personal referral link, located at the bottom of every page once you’ve logged into your account.
Incentives and Rewards
How do I earn points?
You'll earn points for different activities. The amount of points you earn depends on the activity you participate in. We will always let you know how many points the activity is worth. You can also log into your account and see available studies. Once you have accumulated 15,000 points, you can cash your points in for prizes.
You'll earn points for different activities. The amount of points you earn depends on the activity you participate in. We will always let you know how many points the activity is worth. You can also log into your account and see available studies. Once you have accumulated 15,000 points, you can cash your points in for prizes.
How quickly can I get a reward?
You will have the opportunity to earn points as soon as new surveys frequently become available!
You will have the opportunity to earn points as soon as new surveys frequently become available!
How do I know how many points I have?
When you are logged into your account, you can view your ‘Balance’ on any of the Surveys or Rewards pages. This menu will show you how many points you have accumulated and also give you options for cashing in your rewards.
When you are logged into your account, you can view your ‘Balance’ on any of the Surveys or Rewards pages. This menu will show you how many points you have accumulated and also give you options for cashing in your rewards.
How do I redeem my points?
To redeem your points, you will first need to log into your account on The Green Time and access the "Redeem" tab. Once you’ve accumulated a minimum of 15,000 points, you will be able to redeem your points for prizes. Additionally, after you reach your initial 15,000 point threshold, there is no minimum to redeem so long as you have enough points to cash in for one of our great prizes.
To redeem your points, you will first need to log into your account on The Green Time and access the "Redeem" tab. Once you’ve accumulated a minimum of 15,000 points, you will be able to redeem your points for prizes. Additionally, after you reach your initial 15,000 point threshold, there is no minimum to redeem so long as you have enough points to cash in for one of our great prizes.
Why do I have to earn 15,000 points before I can redeem?
The 15,000 point minimum is to ensure that our respondents are here to stay and not here to make a quick buck and bail. We want The Green Time to be a thriving community with people who want to be here and that are happy to be here. After the 15,000 point minimum is reached there are no longer any restrictions on cashing in points.
The 15,000 point minimum is to ensure that our respondents are here to stay and not here to make a quick buck and bail. We want The Green Time to be a thriving community with people who want to be here and that are happy to be here. After the 15,000 point minimum is reached there are no longer any restrictions on cashing in points.
Why have I not received my points?
You are eligible for points once you have completed a survey or other activity. Each time you are invited to participate, your invitations will specify when your points will be credited. With some surveys, the points are credited instantly while there may be a waiting period for others.
You are eligible for points once you have completed a survey or other activity. Each time you are invited to participate, your invitations will specify when your points will be credited. With some surveys, the points are credited instantly while there may be a waiting period for others.
I redeemed my points but I have not received my reward.
If you redeemed your points and have not received an email confirmation for your reward, please contact us by using the contact form on this page or by emailing support@thegreentime.com, and we'll get it resolved right away.
If you redeemed your points and have not received an email confirmation for your reward, please contact us by using the contact form on this page or by emailing support@thegreentime.com, and we'll get it resolved right away.
Is there a limit on how many points I can accumulate?
No. You can continue to earn as many points as you want. Once you have earned a minimum of 15,000 points, you can cash in your points for rewards. If you are a US Resident and you redeem points with a cash equivalent value of $600 or more, you will be asked to provide your social security number as The Green Time is required to issue you a 1099 tax form for that calendar year.
No. You can continue to earn as many points as you want. Once you have earned a minimum of 15,000 points, you can cash in your points for rewards. If you are a US Resident and you redeem points with a cash equivalent value of $600 or more, you will be asked to provide your social security number as The Green Time is required to issue you a 1099 tax form for that calendar year.
What happens to my points if I no longer want to participate in research surveys?
Your The Green Time rewards points will remain in your account as long as your account is active. If you stop participating, you will no longer receive points. You can still earn points for referring friends and families.
Your The Green Time rewards points will remain in your account as long as your account is active. If you stop participating, you will no longer receive points. You can still earn points for referring friends and families.
Surveys
Why do you ask me the same questions in different surveys?
A lot of the data we collect from you is only shared with our partners and clients on a singular summary or aggregate basis. These data formats describe the profile and demographics data of The Green Time member, or group of members, without specifically identifying an individual member. Therefore, when our research clients want this data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.
A lot of the data we collect from you is only shared with our partners and clients on a singular summary or aggregate basis. These data formats describe the profile and demographics data of The Green Time member, or group of members, without specifically identifying an individual member. Therefore, when our research clients want this data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.
How often will you contact me?
As a member of The Green Time, you have control over how often we contact you. You may choose your preferences in Account Settings. You can access your information by clicking on the “My Account” tab in the upper menu of The Green Time website. You must be logged in to access your account.
As a member of The Green Time, you have control over how often we contact you. You may choose your preferences in Account Settings. You can access your information by clicking on the “My Account” tab in the upper menu of The Green Time website. You must be logged in to access your account.
Why can’t I access the survey link you sent me?
We make every effort to make sure our survey links appear on a single line. In some cases, in your invitation, the survey link is broken into two lines. If that is the case, you will need to copy the entire link and paste it into your browser. You also may need to check the following on your computer:
We make every effort to make sure our survey links appear on a single line. In some cases, in your invitation, the survey link is broken into two lines. If that is the case, you will need to copy the entire link and paste it into your browser. You also may need to check the following on your computer:
- Enable cookies
- Check that your ISP settings are not blocking the survey
- Remove Adware and/or Spyware from your system
- Make sure your browser is not blocking access to our site
- Make sure your anti-virus settings accept our site
- Check your firewall settings
Why was I disqualified immediately without being asked anything?
If you were disqualified without being asked any questions it's likely that one of the following occurred:
If you were disqualified without being asked any questions it's likely that one of the following occurred:
- The quota matching your demographic has already been filled. Our system remembers your responses to past survey questions such as age, gender, or location. If the quota group you would qualify for based on these or other demographic criteria has already been filled you will automatically be disqualified. This is done to save you the trouble of having to answer questions unnecessarily.
- The survey has already been completed by someone using the same internet connection. This is common when using a shared internet such as public WIFI, at a school or library, or when other members of your household are also members of The Green Time community.
- The study reached the maximum number of completes and has been closed.
Why didn’t I qualify for the study?
Our clients establish certain qualification requirements based on what they need to use the research for. Our goal is to provide you with as many opportunities as possible to qualify, but you may not always be exactly what our client is looking for. If you don’t qualify, be on the lookout and check your email often as we’re constantly trying to match you with available survey opportunities.
Our clients establish certain qualification requirements based on what they need to use the research for. Our goal is to provide you with as many opportunities as possible to qualify, but you may not always be exactly what our client is looking for. If you don’t qualify, be on the lookout and check your email often as we’re constantly trying to match you with available survey opportunities.
I tried to do a survey but I was not allowed in because the survey was closed?
Each of our research studies run for a defined length of time. On average, our studies are open for a few days. Some studies stay open longer, and some available for a very short time.
Each of our research studies run for a defined length of time. On average, our studies are open for a few days. Some studies stay open longer, and some available for a very short time.
How often can I take surveys?
The amount of surveys you can take will vary. Based on the information you provide to us at registration and in your profile and the needs of our clients, we do our best to match you with the open opportunities we have at any given time. You can also log into your account and see if there are any opportunities for you. We are adding new opportunities every day, so if there is not anything currently available, you will get something soon.
The amount of surveys you can take will vary. Based on the information you provide to us at registration and in your profile and the needs of our clients, we do our best to match you with the open opportunities we have at any given time. You can also log into your account and see if there are any opportunities for you. We are adding new opportunities every day, so if there is not anything currently available, you will get something soon.
I signed up for The Green Time but have never received any emails?
You will not receive emails from us until you have double opted-in. If you did not receive our activation email which would have been sent to you immediately after you signed up, it may mean your email provider may be flagging our emails as SPAM. You may find our emails in your JUNK box. To make sure you receive all The Green Time email communications, please add invites@thegreentime.com to your list of trusted senders, address book or contact list.
You will not receive emails from us until you have double opted-in. If you did not receive our activation email which would have been sent to you immediately after you signed up, it may mean your email provider may be flagging our emails as SPAM. You may find our emails in your JUNK box. To make sure you receive all The Green Time email communications, please add invites@thegreentime.com to your list of trusted senders, address book or contact list.
Why are some research surveys not with The Green Time?
The Green Time wants to give you as many opportunities to participate in research and earn rewards as possible. We often partner with other companies to offer additional opportunities to our members. It is our goal to make sure you always have a good experience, so if anything does not seem right to you, let us know!
The Green Time wants to give you as many opportunities to participate in research and earn rewards as possible. We often partner with other companies to offer additional opportunities to our members. It is our goal to make sure you always have a good experience, so if anything does not seem right to you, let us know!
Privacy
Where can I find The Green Time Privacy Policy?
Our link to our Privacy Policy can be found in the footer of any page on The Green Time website.
Our link to our Privacy Policy can be found in the footer of any page on The Green Time website.
Do you sell my email address or will I get on any lists?
No way! We would NEVER willfully sell, trade, rent, disclose, or make available your personal information including email address to any outside third party without receiving your authorization to do so, or unless we are legally required to do so by a court decision or by a public authority.
No way! We would NEVER willfully sell, trade, rent, disclose, or make available your personal information including email address to any outside third party without receiving your authorization to do so, or unless we are legally required to do so by a court decision or by a public authority.
Why do you collect my personal information?
Your personal information is used as a means to contact you about your membership and survey participation. It also helps us to match surveys with your interests as well as fill and manage your incentives. The information you provide us is strictly used for research purposes only. We will not share with our clients or partners without your authorization.
Your personal information is used as a means to contact you about your membership and survey participation. It also helps us to match surveys with your interests as well as fill and manage your incentives. The information you provide us is strictly used for research purposes only. We will not share with our clients or partners without your authorization.
How do you store and protect my personal information?
All member data collected during registration and through survey participation resides in a state-of-the-art SAS-70 Certified data center that employs comprehensive electronic and physical security.
All member data collected during registration and through survey participation resides in a state-of-the-art SAS-70 Certified data center that employs comprehensive electronic and physical security.
How will The Green Time contact me?
We will contact you by whatever means you have agreed to. Ideally, you allow us to contact you in a variety of ways to ensure we have the best chance of alerting you to opportunities. Our most common contact method is email, however we can text or even call you!
We will contact you by whatever means you have agreed to. Ideally, you allow us to contact you in a variety of ways to ensure we have the best chance of alerting you to opportunities. Our most common contact method is email, however we can text or even call you!
Technical
When I enter my password, I am getting an error message. What should I do?
Please double check your email and password. If you are sure you are entering the correct credentials, you may need to request a new password.
Please double check your email and password. If you are sure you are entering the correct credentials, you may need to request a new password.
I got a “Page Not Found” error. What does it mean?
That’s troubling! We thoroughly test our site and links to ensure all are functional and up-to-date. If you receive such an error while accessing our website, we request you contact us, and we apologize for any inconvenience.
That’s troubling! We thoroughly test our site and links to ensure all are functional and up-to-date. If you receive such an error while accessing our website, we request you contact us, and we apologize for any inconvenience.
Can I use any web browser to access The Green Time website?
Of course, you can even access on your smartphone or tablet.
Of course, you can even access on your smartphone or tablet.
Contact Us
Frequently Asked Questions
General
What is The Green Time?
The Green Time, a member of the Interviewing Service of America (ISA) family, is an online research community for cannabis consumers, offering members a forum to voice their opinions through market research studies and activities. We help cannabis brands grow! By joining The Green Time you can help our clients improve the products, services, and experiences available in the cannabis marketplace. What are you waiting for? Join today!
The Green Time, a member of the Interviewing Service of America (ISA) family, is an online research community for cannabis consumers, offering members a forum to voice their opinions through market research studies and activities. We help cannabis brands grow! By joining The Green Time you can help our clients improve the products, services, and experiences available in the cannabis marketplace. What are you waiting for? Join today!
Memberships and Account
How do I join The Green Time?
Joining is easy and free! Simply click the “Sign Up” tab in the upper left-hand corner of any page, answer a few questions, and we will send you an activation link. Once you opt-in from the activation link, you are ready to get started!
Joining is easy and free! Simply click the “Sign Up” tab in the upper left-hand corner of any page, answer a few questions, and we will send you an activation link. Once you opt-in from the activation link, you are ready to get started!
Who is eligible to join?
If you are over the age of 21, reside in the United States, use or are considering using cannabis products, and can provide a valid email address you are eligible to join.
If you are over the age of 21, reside in the United States, use or are considering using cannabis products, and can provide a valid email address you are eligible to join.
I registered with The Green Time. Why haven’t I received a confirmation email?
Sometimes our confirmation emails get misplaced so you may need to check your SPAM or Junk folder. If for some reason you have not received it, click here to resend the confirmation.
Sometimes our confirmation emails get misplaced so you may need to check your SPAM or Junk folder. If for some reason you have not received it, click here to resend the confirmation.
How many accounts can I have?
You are allowed to have one The Green Time account. Other members of your household may join, but there is only one account per person allowed. We do encourage you to refer your friends and family.
You are allowed to have one The Green Time account. Other members of your household may join, but there is only one account per person allowed. We do encourage you to refer your friends and family.
How do I get invited to participate in the research studies?
We will automatically invite you via email when we have something for you to participate in. Check your email daily, or login to your account to view your Available Surveys so you don't miss out on your chance to earn points!
We will automatically invite you via email when we have something for you to participate in. Check your email daily, or login to your account to view your Available Surveys so you don't miss out on your chance to earn points!
Can I cancel my membership?
We hate to see you go, but if you decide to cancel your membership you can do so at any time by clicking the unsubscribe link in the footer of any The Green Time email. Please note, by deactivating your account, you forfeit all points and your account may not be reactivated.
We hate to see you go, but if you decide to cancel your membership you can do so at any time by clicking the unsubscribe link in the footer of any The Green Time email. Please note, by deactivating your account, you forfeit all points and your account may not be reactivated.
How do I log into my account?
In the upper left-hand corner of The Green Time website, you can click on the ‘Login’ button to access your account. If you have forgotten your password, you can request it by going here. If you have not yet registered, you cannot log in and need to register first.
In the upper left-hand corner of The Green Time website, you can click on the ‘Login’ button to access your account. If you have forgotten your password, you can request it by going here. If you have not yet registered, you cannot log in and need to register first.
How do I update my account and membership information?
To update your account information, you must first log in to your account. Once you are logged in, you will see a "My Account" tab appear in the upper menu. You can update your account information there.
To update your account information, you must first log in to your account. Once you are logged in, you will see a "My Account" tab appear in the upper menu. You can update your account information there.
I forgot my password. How do I get a new one?
Simply go here to reset your password. You will then be taken through the process of resetting your password so you can log back in as quickly as possible.
Simply go here to reset your password. You will then be taken through the process of resetting your password so you can log back in as quickly as possible.
Can other people in my Household join?
Absolutely! Each individual may only have one account, but any member of your household over the age of 21 who meets the qualifications for The Green Time may join. You may refer family members and friends by using your personal referral link, located at the bottom of every page once you’ve logged into your account.
Absolutely! Each individual may only have one account, but any member of your household over the age of 21 who meets the qualifications for The Green Time may join. You may refer family members and friends by using your personal referral link, located at the bottom of every page once you’ve logged into your account.
Incentives and Rewards
How do I earn points?
You'll earn points for different activities. The amount of points you earn depends on the activity you participate in. We will always let you know how many points the activity is worth. You can also log into your account and see available studies. Once you have accumulated 15,000 points, you can cash your points in for prizes.
You'll earn points for different activities. The amount of points you earn depends on the activity you participate in. We will always let you know how many points the activity is worth. You can also log into your account and see available studies. Once you have accumulated 15,000 points, you can cash your points in for prizes.
How quickly can I get a reward?
You will have the opportunity to earn points as soon as new surveys frequently become available!
You will have the opportunity to earn points as soon as new surveys frequently become available!
How do I know how many points I have?
When you are logged into your account, you can view your ‘Balance’ on any of the Surveys or Rewards pages. This menu will show you how many points you have accumulated and also give you options for cashing in your rewards.
When you are logged into your account, you can view your ‘Balance’ on any of the Surveys or Rewards pages. This menu will show you how many points you have accumulated and also give you options for cashing in your rewards.
How do I redeem my points?
To redeem your points, you will first need to log into your account on The Green Time and access the "Redeem" tab. Once you’ve accumulated a minimum of 15,000 points, you will be able to redeem your points for prizes. Additionally, after you reach your initial 15,000 point threshold, there is no minimum to redeem so long as you have enough points to cash in for one of our great prizes.
To redeem your points, you will first need to log into your account on The Green Time and access the "Redeem" tab. Once you’ve accumulated a minimum of 15,000 points, you will be able to redeem your points for prizes. Additionally, after you reach your initial 15,000 point threshold, there is no minimum to redeem so long as you have enough points to cash in for one of our great prizes.
Why do I have to earn 15,000 points before I can redeem?
The 15,000 point minimum is to ensure that our respondents are here to stay and not here to make a quick buck and bail. We want The Green Time to be a thriving community with people who want to be here and that are happy to be here. After the 15,000 point minimum is reached there are no longer any restrictions on cashing in points.
The 15,000 point minimum is to ensure that our respondents are here to stay and not here to make a quick buck and bail. We want The Green Time to be a thriving community with people who want to be here and that are happy to be here. After the 15,000 point minimum is reached there are no longer any restrictions on cashing in points.
Why have I not received my points?
You are eligible for points once you have completed a survey or other activity. Each time you are invited to participate, your invitations will specify when your points will be credited. With some surveys, the points are credited instantly while there may be a waiting period for others.
You are eligible for points once you have completed a survey or other activity. Each time you are invited to participate, your invitations will specify when your points will be credited. With some surveys, the points are credited instantly while there may be a waiting period for others.
I redeemed my points but I have not received my reward.
If you redeemed your points and have not received an email confirmation for your reward, please contact us by using the contact form on this page or by emailing support@thegreentime.com, and we'll get it resolved right away.
If you redeemed your points and have not received an email confirmation for your reward, please contact us by using the contact form on this page or by emailing support@thegreentime.com, and we'll get it resolved right away.
Is there a limit on how many points I can accumulate?
No. You can continue to earn as many points as you want. Once you have earned a minimum of 15,000 points, you can cash in your points for rewards. If you are a US Resident and you redeem points with a cash equivalent value of $600 or more, you will be asked to provide your social security number as The Green Time is required to issue you a 1099 tax form for that calendar year.
No. You can continue to earn as many points as you want. Once you have earned a minimum of 15,000 points, you can cash in your points for rewards. If you are a US Resident and you redeem points with a cash equivalent value of $600 or more, you will be asked to provide your social security number as The Green Time is required to issue you a 1099 tax form for that calendar year.
What happens to my points if I no longer want to participate in research surveys?
Your The Green Time rewards points will remain in your account as long as your account is active. If you stop participating, you will no longer receive points. You can still earn points for referring friends and families.
Your The Green Time rewards points will remain in your account as long as your account is active. If you stop participating, you will no longer receive points. You can still earn points for referring friends and families.
Surveys
Why do you ask me the same questions in different surveys?
A lot of the data we collect from you is only shared with our partners and clients on a singular summary or aggregate basis. These data formats describe the profile and demographics data of The Green Time member, or group of members, without specifically identifying an individual member. Therefore, when our research clients want this data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.
A lot of the data we collect from you is only shared with our partners and clients on a singular summary or aggregate basis. These data formats describe the profile and demographics data of The Green Time member, or group of members, without specifically identifying an individual member. Therefore, when our research clients want this data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.
How often will you contact me?
As a member of The Green Time, you have control over how often we contact you. You may choose your preferences in Account Settings. You can access your information by clicking on the “My Account” tab in the upper menu of The Green Time website. You must be logged in to access your account.
As a member of The Green Time, you have control over how often we contact you. You may choose your preferences in Account Settings. You can access your information by clicking on the “My Account” tab in the upper menu of The Green Time website. You must be logged in to access your account.
Why can’t I access the survey link you sent me?
We make every effort to make sure our survey links appear on a single line. In some cases, in your invitation, the survey link is broken into two lines. If that is the case, you will need to copy the entire link and paste it into your browser. You also may need to check the following on your computer:
We make every effort to make sure our survey links appear on a single line. In some cases, in your invitation, the survey link is broken into two lines. If that is the case, you will need to copy the entire link and paste it into your browser. You also may need to check the following on your computer:
- Enable cookies
- Check that your ISP settings are not blocking the survey
- Remove Adware and/or Spyware from your system
- Make sure your browser is not blocking access to our site
- Make sure your anti-virus settings accept our site
- Check your firewall settings
Why was I disqualified immediately without being asked anything?
If you were disqualified without being asked any questions it's likely that one of the following occurred:
If you were disqualified without being asked any questions it's likely that one of the following occurred:
- The quota matching your demographic has already been filled. Our system remembers your responses to past survey questions such as age, gender, or location. If the quota group you would qualify for based on these or other demographic criteria has already been filled you will automatically be disqualified. This is done to save you the trouble of having to answer questions unnecessarily.
- The survey has already been completed by someone using the same internet connection. This is common when using a shared internet such as public WIFI, at a school or library, or when other members of your household are also members of The Green Time community.
- The study reached the maximum number of completes and has been closed.
Why didn’t I qualify for the study?
Our clients establish certain qualification requirements based on what they need to use the research for. Our goal is to provide you with as many opportunities as possible to qualify, but you may not always be exactly what our client is looking for. If you don’t qualify, be on the lookout and check your email often as we’re constantly trying to match you with available survey opportunities.
Our clients establish certain qualification requirements based on what they need to use the research for. Our goal is to provide you with as many opportunities as possible to qualify, but you may not always be exactly what our client is looking for. If you don’t qualify, be on the lookout and check your email often as we’re constantly trying to match you with available survey opportunities.
I tried to do a survey but I was not allowed in because the survey was closed?
Each of our research studies run for a defined length of time. On average, our studies are open for a few days. Some studies stay open longer, and some available for a very short time.
Each of our research studies run for a defined length of time. On average, our studies are open for a few days. Some studies stay open longer, and some available for a very short time.
How often can I take surveys?
The amount of surveys you can take will vary. Based on the information you provide to us at registration and in your profile and the needs of our clients, we do our best to match you with the open opportunities we have at any given time. You can also log into your account and see if there are any opportunities for you. We are adding new opportunities every day, so if there is not anything currently available, you will get something soon.
The amount of surveys you can take will vary. Based on the information you provide to us at registration and in your profile and the needs of our clients, we do our best to match you with the open opportunities we have at any given time. You can also log into your account and see if there are any opportunities for you. We are adding new opportunities every day, so if there is not anything currently available, you will get something soon.
I signed up for The Green Time but have never received any emails?
You will not receive emails from us until you have double opted-in. If you did not receive our activation email which would have been sent to you immediately after you signed up, it may mean your email provider may be flagging our emails as SPAM. You may find our emails in your JUNK box. To make sure you receive all The Green Time email communications, please add invites@thegreentime.com to your list of trusted senders, address book or contact list.
You will not receive emails from us until you have double opted-in. If you did not receive our activation email which would have been sent to you immediately after you signed up, it may mean your email provider may be flagging our emails as SPAM. You may find our emails in your JUNK box. To make sure you receive all The Green Time email communications, please add invites@thegreentime.com to your list of trusted senders, address book or contact list.
Why are some research surveys not with The Green Time?
The Green Time wants to give you as many opportunities to participate in research and earn rewards as possible. We often partner with other companies to offer additional opportunities to our members. It is our goal to make sure you always have a good experience, so if anything does not seem right to you, let us know!
The Green Time wants to give you as many opportunities to participate in research and earn rewards as possible. We often partner with other companies to offer additional opportunities to our members. It is our goal to make sure you always have a good experience, so if anything does not seem right to you, let us know!
Privacy
Where can I find The Green Time Privacy Policy?
Our link to our Privacy Policy can be found in the footer of any page on The Green Time website.
Our link to our Privacy Policy can be found in the footer of any page on The Green Time website.
Do you sell my email address or will I get on any lists?
No way! We would NEVER willfully sell, trade, rent, disclose, or make available your personal information including email address to any outside third party without receiving your authorization to do so, or unless we are legally required to do so by a court decision or by a public authority.
No way! We would NEVER willfully sell, trade, rent, disclose, or make available your personal information including email address to any outside third party without receiving your authorization to do so, or unless we are legally required to do so by a court decision or by a public authority.
Why do you collect my personal information?
Your personal information is used as a means to contact you about your membership and survey participation. It also helps us to match surveys with your interests as well as fill and manage your incentives. The information you provide us is strictly used for research purposes only. We will not share with our clients or partners without your authorization.
Your personal information is used as a means to contact you about your membership and survey participation. It also helps us to match surveys with your interests as well as fill and manage your incentives. The information you provide us is strictly used for research purposes only. We will not share with our clients or partners without your authorization.
How do you store and protect my personal information?
All member data collected during registration and through survey participation resides in a state-of-the-art SAS-70 Certified data center that employs comprehensive electronic and physical security.
All member data collected during registration and through survey participation resides in a state-of-the-art SAS-70 Certified data center that employs comprehensive electronic and physical security.
How will The Green Time contact me?
We will contact you by whatever means you have agreed to. Ideally, you allow us to contact you in a variety of ways to ensure we have the best chance of alerting you to opportunities. Our most common contact method is email, however we can text or even call you!
We will contact you by whatever means you have agreed to. Ideally, you allow us to contact you in a variety of ways to ensure we have the best chance of alerting you to opportunities. Our most common contact method is email, however we can text or even call you!
Technical
When I enter my password, I am getting an error message. What should I do?
Please double check your email and password. If you are sure you are entering the correct, you may need to request a new password.
Please double check your email and password. If you are sure you are entering the correct, you may need to request a new password.
I got a “Page Not Found” error. What does it mean?
That’s troubling! We thoroughly test our site and links to ensure all are functional and up-to-date. If you receive such an error while accessing our website, we request you contact us, and we apologize for any inconvenience.
That’s troubling! We thoroughly test our site and links to ensure all are functional and up-to-date. If you receive such an error while accessing our website, we request you contact us, and we apologize for any inconvenience.
Can I use any web browser to access The Green Time website?
Of course, you can even access on your smartphone or tablet.
Of course, you can even access on your smartphone or tablet.
